Your Secure Online Health Connection

All progress notes are shared by default with patients.

In addition to MyChart, medical records are always available via a request placed with our medical records department, by email, in person or by phone or fax.

All diagnoses are shared with the patient unless they are manually unshared by a clinician.

All results are released to MyChart.

In order to allow your provider time to review your test results, your results may not appear in MyChart for up to 5 business days.

All medications on a patient’s medication list are visible in MyChart.

Patients and proxies can schedule new problem, follow-up, physical, pediatric and lab visits through MyChart, in addition to radiology and cardiology procedures.

Proxies have full access to child’s chart until the child turns 12 years old. When the child turns 12, proxies can message providers, request refills, schedule appointments and request immunization history. They can also review insurance coverages, make payments, update demographics and electronically sign documents.

MyChart is also available in Spanish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

With proxy access, clinicians can give parents access to their children’s MyChart accounts, give a husband or wife access to a spouse’s MyChart account, or give caregivers access to the MyChart accounts of those for whom they care. The term “proxy” means someone who has access to a MyChart account that is not her or his own. Depending on the scenario, proxy access can look different:

• Parent accessing child. A parent views her child’s information in MyChart. This is most commonly used for non-teen children. Because children often cannot have their own MyChart account, providing parents with proxy access to a child’s chart might be the only way to offer MyChart as part of a child’s care.
• Parent accessing teen. A parent views her adolescent child’s information in MyChart. Often the parent can view only a subset of information when the child reaches a certain age to provide the patient with more confidentiality.
• Adult accessing adult. One adult accesses the information of another adult patient. This is commonly used for a husband or wife to access a spouse’s account or for an adult to access an aging parent’s MyChart account to help manage the parent’s care.
• Power of attorney. One adult with power of attorney over another patient’s medical care. This is commonly used when a patient has a reduced capacity to manage his own care and the proxy is the primary medical decision maker.

No, MyChart is a free service for all patients.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox or Safari). You can also use the MyChart mobile app on a mobile device.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name and other personal details at any time so that your clinic always has the most up-to-date information in your record.

Your MyChart information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

Clinic staff might sign you up directly while you’re at the front desk or in the exam room.

You might receive a text message or email with an activation code when you come in for a visit.

You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

If you don’t have an activation code, you can request one on the sign-up page. You can also contact us at MyChart@aspenhospital.org. After we verify your information, you will receive a new code.

My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChart@aspenhospital.org or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

To make a request to change your legal name, email MyChart@aspenhospital.org or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

To have your account re-activated, send an email request to MyChart@aspenhospital.org or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

Email us at MyChart@aspenhospital.org or call our MyChart Patient Support Line at 970.544.1556, Monday – Friday, 8:00am – 5:00pm.

To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, click the View account link.

• Go to Billing > Billing Summary.
• Click Pay Now for the account on which you want to make a payment.
• Enter the amount to pay along with your credit card or bank account information. Click Continue.
• Review your payment information and click Submit Payment.

• From the Billing Summary page, click the paperless billing alert.
• If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding check box to receive notifications.
• Select the I understand that I will no longer receive statements in the mail check box and click Sign Me Up.

To help you plan for upcoming care, such as a surgery or other procedure, you can get an estimate from MyChart. The estimate is based on your insurance and what other patients have been charged in the past.

• Go to Billing > Estimates and click Create a New Estimate.
• Select where you want to have the procedure done and look up the kind of service you want to receive. You can search for the service or look through services by category.
• After you select the service and see the estimate, you can click Save so that you can refer to it later.

If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You’ll need to provide the following information to complete the application:

• How many people live in your household
• How much you receive from all sources of income
• Your household expenses (such as mortgage, rent, and auto loan)
• Your assets (such as your bank account and vehicle)
• Supporting documents to verify the information you provide

After you submit your application, a financial counselor will contact you to follow up.

• Go to Billing > Coverage Details.
• Select a coverage and click the Claims tab.
• Select a claim to view details for it, such as the servicing provider and claim status.

If you have a question regarding the claim, click Customer Service Request to send a message to customer service staff.

To review the insurance information your clinic has on file, go to Billing > Insurance Summary. Click Details for the payer or plan to see more information about the coverage, such as your deductible and maximum out-of-pocket expenses.

To update your insurance information, make any of the following changes:

• Request a change to an existing coverage.
• Remove a coverage.
• Add a new coverage. New coverages are submitted for verification when you log out of MyChart.

To sign up for text messaging with Aspen Valley Hospital, text START to 21078.

• Receive important updates regarding your visits, prescription reminders, MyChart account, one-time passcode, outstanding balances and care management.
• Text messages will be sent to the phone number provided.
• Message and data rates may apply. Message frequency may vary.
• For help text HELP, and text STOP to opt out of notifications.
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